Healthcare Provider, Mumbai
Web Development + AI Chatbot
The Challenge
A multi-specialty hospital needed to reduce front-desk call volume and improve patient appointment booking online.
Our Solution
We built a custom patient portal with AI chatbot integration that handles appointment bookings, FAQs, and prescription reminders 24/7.
Measurable Results
- 68% reduction in front-desk calls
- 3× increase in online appointment bookings
- NPS score improved from 62 to 84
- ₹18 lakhs/year in operational savings
